Due to the increase in charges and bank fees to us from the credit card companies that process transactions entered through our on-line store, there is a $2.00 charge for any transaction that is canceled after the order has been processed. We will refund your charge upon written notification by email, or from a telephone call to our customer service, as long as the item(s) ordered have not been shipped. Once the order has shipped, the customer is responsible for all shipping charges as well as a re-stocking charge of 10% of any item returned with the exception of damaged goods or incorrect merchandise.